FAQ
Frequently asked questions
Price, payment, languages, time zones, safety, and what this service is and isn't.
How much does it cost?
€59 for a 30-minute remote video consultation, paid when you book. Follow-up work, such as writing a new robot program, is quoted separately and only starts once you accept the quote.
How do I pay?
Through PayPal, at the moment of booking. PayPal checkout also accepts debit and credit cards; in most countries you can pay by card without a PayPal account. Card details are handled by PayPal and are never seen by me.
What if 30 minutes isn't enough?
Many problems can be narrowed down in one session if the information on the preparation checklist is ready. If more time is needed, at the end of the call we agree on a second session or a written quote for the remaining work. Nothing extra is charged without your agreement.
Which languages do you speak?
Calls are held in English, Italian or Mandarin Chinese.
Which time zones do you cover?
I split my time between Italy (CET/CEST) and Taiwan (UTC+8), so available hours follow where I am. Between the two, slots cover European working hours, the Americas and Asia. The booking calendar always shows times in your own time zone.
Do I get a receipt?
Yes. A receipt is issued by Giovanni Ventilii as an individual professional consultant, with no VAT charged. If your company needs specific details on it, such as company name, address or a purchase order number, add them in the booking form.
Is this an official HIWIN service?
No. Gio Robotics is the service of an independent engineer, Giovanni Ventilii. It is not affiliated with, endorsed or authorized by HIWIN Technologies Corp. HIWIN is a trademark of its owner. For warranty repairs or official service, contact your HIWIN supplier or local HIWIN office.
Will you move my robot remotely?
The service is advice only: your trained personnel carry out every action and remain responsible for safety at the cell. There is no remote robot motion unless a qualified person is on site at the cell, holding the enabling device, with safeguarding in place.
What do I need for the call?
A device for the video call and, ideally, a PC connected to the controller that you can share by screen sharing or remote-desktop software, plus a trained person at the robot. Have the robot model and serial, controller series, HRSS version, the exact alarm code and text, and a recent program backup ready. The preparation page has the full checklist.
What happens to my programs and files?
Programs, backups, photos and documents you share are used only to help with your request and are treated as confidential. They are not passed to third parties, and you can ask for them to be deleted at any time.
Can I cancel or reschedule?
Cancel at least 24 hours before the call for a full refund. You can reschedule once for free. Cancellations with less than 24 hours' notice and no-shows are not refunded.