Remote engineering support · HIWIN industrial robots
Remote support for HIWIN industrial robots
Alarms, faults, HRSS updates, robot programs and repairs. Talk it through on a 30-minute video call with an engineer who has worked hands-on with HIWIN robots, controllers and HRSS. Book online, often within a few hours.
Online booking: slots often available within a few hours
Service data
- Session
- 30-minute video call
- Fee
- €59, paid at booking
- Payment
- PayPal, or card via PayPal checkout
- Languages
- English · Italiano
- Hours
- From Italy and Taiwan: Europe, the Americas and Asia
- Follow-up work
- Quoted separately, before it starts
What I can help with
Five kinds of problems, one engineer on the call. Every session is advice: your own trained people carry out the work on the robot.
-
S-01
Alarms and faults
Remote troubleshooting of controller alarms, servo and encoder errors, collision stops and intermittent faults. We go through the alarm history together and narrow down the cause.
-
S-02
HRSS updates and backups
Guided controller software updates and backups: check versions, make a complete backup first, then go step by step with your technician. You use software obtained through official HIWIN channels; I guide the procedure.
-
S-03
Robot programs (HRL)
New programs written to your requirements, and reviews of existing ones: shorter cycle times, cleaner logic, clearer I/O handshakes. Program writing is quoted after the first call.
-
S-04
Repair consulting
Pinpoint the faulty part (reducer, motor, encoder, cable or harness), work out exactly what to order and where, then guide your maintenance team through the replacement.
-
S-05
Older robots and controllers
Help with older HIWIN robots and controllers that still run production, where documentation is scattered and first-hand experience is hard to find.
-
S-??
Not sure it fits?
Email a short description of the problem and the robot model. You'll get an honest answer on whether a call is likely to help, before you pay anything.
Email first:
support@giorobotics.com
How it works
-
Book and pay
Pick a slot in the calendar. The €59 fee is paid at booking through PayPal, which also accepts cards.
-
Prepare
Gather the robot model and serial, controller, HRSS version, the exact alarm text and a program backup.
-
Call
We meet on a video call. You share the screen of a PC connected to the controller, with a trained person at the cell.
-
Next steps
We finish with findings and next actions. If more work is needed, you get a separate quote first.
€59
per 30-minute remote video consultation
One price, no subscription
- Paid at booking via PayPal. Card payments are accepted through PayPal checkout.
- Cancel at least 24 hours before the call for a full refund.
- One free reschedule.
- Receipt issued by Giovanni Ventilii as an individual professional consultant. No VAT charged.
- Follow-up work, such as writing a program, is quoted separately and starts only once you accept.
Who you'll talk to
I'm Giovanni Ventilii, Gio for short: an Italian mechatronics engineer with six years in industrial robotics. I started as a software developer, moved on to application engineering and then business development, and along the way worked hands-on with HIWIN robots, controllers and HRSS.
Today I work as an independent consultant and split my time between Taiwan and Italy. Between the two time zones, calls can usually be booked within working hours whether you are in Europe, the Americas or Asia.
- Name
- Giovanni (Gio) Ventilii
- Discipline
- Mechatronics engineering
- Experience
- 6 years in industrial robotics
- Path
- Developer → application engineer → business development
- Based in
- Taiwan and Italy
- Status
- Independent professional, not affiliated with HIWIN
Book a 30-minute call
The calendar shows times in your own time zone. After booking you receive a confirmation email with the video-call link.
You'll be asked for the robot model and a short description of the problem, so the call can start where it matters.
- Session
- 30-minute video call
- Fee
- €59, paid at booking
- Payment
- PayPal, or card via PayPal checkout
Calendar not loading?
Open the booking page on cal.com
Questions before booking?
support@giorobotics.com
Loading the booking calendar…
The calendar is provided by Cal.com and loads only in this section. See the privacy policy.
Frequently asked
How much does it cost?
€59 for a 30-minute remote video consultation, paid when you book. Follow-up work, such as writing a new robot program, is quoted separately and only starts once you accept the quote.
What if 30 minutes isn't enough?
Many problems can be narrowed down in one session if the information on the preparation checklist is ready. If more time is needed, at the end of the call we agree on a second session or a written quote for the remaining work. Nothing extra is charged without your agreement.
Is this an official HIWIN service?
No. Gio Robotics is the service of an independent engineer, Giovanni Ventilii. It is not affiliated with, endorsed or authorized by HIWIN Technologies Corp. HIWIN is a trademark of its owner. For warranty repairs or official service, contact your HIWIN supplier or local HIWIN office.
Will you move my robot remotely?
The service is advice only: your trained personnel carry out every action and remain responsible for safety at the cell. There is no remote robot motion unless a qualified person is on site at the cell, holding the enabling device, with safeguarding in place.