Gio Robotics Independent engineering services

Remote support for HIWIN industrial robots

A 30-minute video call with an independent mechatronics engineer: alarms and faults, HRSS updates and backups, HRL programs, HRSDK and HRSim, repair advice.

Session
30-minute video call
Fee
€59, paid at booking
Payment
PayPal or card
Languages
English, Italian or Mandarin
Which robot?Select all that apply
What kind of problem?Choose one

Hardware: mechanics, motors, cables. Software: HRSS, HRSDK, HRSim, programs, settings. Unknown: not sure yet.

A few lines are enough

Pick a time

€59 per 30-minute call · free cancellation up to 24 hours before · one free reschedule
Not sure it fits? Email support@giorobotics.com

What the call covers

  • Alarms and faults: servo, encoder, collision, intermittent
  • HRSS updates and backups, step by step
  • HRL robot programs: new, reviewed, faster cycles
  • HRSDK and HRSim: PC integration, simulation, offline programming
  • Repair consulting: which part, where to order it
  • Older HIWIN robots and controllers

Who you'll talk to

Giovanni (Gio) Ventilii, who worked for HIWIN as a mechatronics engineer for six years, hands-on with its robots, controllers and software. This service is his own and independent of HIWIN. He works between Taiwan and Italy, so calls fit European, American and Asian hours.

Safety and independence

Safety first

Advice only: every action on the robot is carried out by your own trained personnel. No remote robot motion unless a qualified person is on site at the cell, holding the enabling device, with safeguarding in place.

Independent service: not affiliated with, endorsed or authorized by HIWIN Technologies Corp. For warranty repairs, contact your HIWIN supplier or local HIWIN office.